[ismember]► Cloud 10 / Transcom ◄ [/ismember]We are a virtual call center and hire agents from across the United States to work from their homes answering in-bound customer service calls. Custom software allows calls to be routed directly to your home computer via the internet, so we don’t tie up a dedicated phone line.
Our customers range from Fortune 500 companies to small local businesses, where we provide support in areas such as customer service, finance, sales, and technical expertise.
The virtual scheduling and flexible hours available in our home sourced model are appealing to employees who cannot work full time or during fixed business hours.
We understand how important it is to have a balance between work and home. That is why all of our agents work the same set schedule each week instead of bidding for work or signing in daily to see if hours are available (schedules can vary depending on hours of operation and client requirements, and may include nights, weekends or holidays).
Hourly pay rates
Agents are paid by the hour based on when they sign into our systems and become available to take calls (in accordance with scheduled hours). Pay is not based on the actual number of calls received or talk time, as with many of our competitors.
An employee relationship
We hire our work at home professionals as employees, not independent contractors. Payrolls are deposited via direct deposit every other Friday, and all appropriate taxes are taken care of.
A paid training program
We are a company that appreciates hard work and dedication and values its employees. We offer a paid training program which provides our agents with the knowledge and skills necessary to be a valued member of our team.
A real job
Our agents, in most cases, work 5 days per week, between 32 to 38 hours each week. Our AHPs enjoy the best of both worlds; a fulfilling and challenging career, an opportunity to be part of a successful team, and daily interaction with other employees – all while enjoying the advantages of working from home: No more wasting valuable time on daily commutes. Less money spent on gas, car maintenance and clothing!
* Prior customer service experience, self-motivated and able to work independently
* Excellent verbal and listening skills, including a professional and articulate voice
* Ability to multi-task in several applications at once while holding a conversation with a customer
* Must enjoy working in a fast paced and at times hectic environment while maintaining a professional attitude
* Ability to commit to a challenging job of 32 to 40 hours per week
* A quiet work environment without any conflicting responsibilities during working hours. Conflicting responsibilities may include caring for a child or elderly person
* Minimum high school diploma
* Be able to pass a criminal background check. Some clients additionally require a drug screen, employment verification or a credit check
* Most importantly, you must display a deep commitment to provide each and every customer with exceptional service.
Wondering what the job is really like? Well we have included a sample customer care call (on our website) that will give you a taste of the typical customer support we provide.
Get more info and apply for this job:
[private_member][private_trial]Cloud 10 / Transcom
6786 South Revere Parkway, Suite 100
Centennial, CO 80112
Apply Here: https://www.cloud10corp.com/index.php[/private_member][/private_trial]