Founded in 1993, we are a leading provider of outsourced technical support services and help desk solutions for industry leaders in telecommunications, managed services, and technology consulting. Services include telephone support, web based chat, e-mail support, web portal support, and remote support enabling its agents to respond to each customers unique support requirements.

Our company helps businesses deliver the best customer experience and the most efficient back-office solutions available through our proprietary and patent-pending approach to employee engagement and work at home security. We are experiencing explosive growth.

If you’ve thought about working from home and being your own boss, our work at home program may be the perfect fit for you. We’re seeking skilled, educated, and motivated people to assist customers with sales, customer service and technical support transactions.

We are a virtual call center and hire agents from across the United States to work from their homes answering in-bound customer service calls. Custom software allows calls to be routed directly to your home computer via the internet, so we don’t tie up a dedicated phone line.

We are the world’s leading provider of virtual business services for brands seeking to improve business results through their sales and service channels. We customize and deliver high-quality voice, e-mail, and chat customer service, technical support, and sales through a network of home-based agents in the United States and the United Kingdom/Ireland.

Unlike many “Work at Home” schemes, this is not a gimmick. This is a serious opportunity to work from home for a globally recognized organization that was ranked #9 in Rochester’s Top 100 Employers.

We are looking for people to assist in populating and updating our databases of manufacturer and device driver information. Strong knowledge of PC hardware and experience with device drivers is required.

We’re looking for bright, energetic individuals who enjoy speaking with people on the phone, and possess the in-depth understanding and the diverse skills to provide callers with the highest quality of service.  Our clients demand the highest service level possible.  

The Customer Care Representative (CCR) is responsible for providing comprehensive customer service through troubleshooting customers’ programming and/or equipment issues, answering customer questions, resolving issues in relation to claims, warranties, servicing products, accurately determining entitlement, and setting up service options.

With the help of thousands of our members, we have compiled a massive database of drivers, firmware, and support documents that is by far the largest and most comprehensive on the Web.